FAQs

Frequently Asked Questions (FAQs)

Welcome to the Luvu FAQ page. Here you'll find answers to the most common questions about our clothing, shipping, payments, returns, and customer support.

1. Shipping & Delivery

Do you ship internationally?

At this time, we currently ship within the United Kingdom.

What are your shipping costs?

We are pleased to offer FREE Standard Shipping on all orders across the United Kingdom. There are no hidden shipping fees at checkout.

How long will it take to receive my order?

United Kingdom (UK)

  • Order Cut-off Time: 4:00 PM (GMT) - Monday to Friday
  • Order Handling Time: 1 - 2 Business Days (Mon-Fri)
  • Transit Time: 5 - 8 Business Days (Mon-Fri)
  • Total Delivery Time: 6 - 10 Business Days
  • Shipping Carriers: Royal Mail, DPD, Evri

How can I track my order?

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and tracking link.

2. Orders & Payments

Which payment methods do you accept?

We accept a wide range of secure payment methods, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • JCB
  • Mastercard
  • Visa

Is my payment secure?

Yes. Our website is powered by Shopify and protected with SSL encryption to ensure all transactions remain safe and secure.

3. Returns & Refunds

What is your return policy?

We offer a 30-day return period from the date your order is delivered. Returned items must be unused, unworn, and in their original packaging with all tags attached.

How long does it take to receive a refund?

Once your returned item has been received and inspected, approved refunds are processed back to your original payment method within 7 days.

4. Products

Are your product images accurate?

We make every effort to display our T-shirts and hoodies as accurately as possible. However, slight differences in color may occur depending on your device's screen settings.

How do I choose the correct size?

We recommend checking the size and measurements available on each product page before placing your order. If you need additional assistance, our customer support team is happy to help.

Contact Information

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